Consumer Protection Tips

Buyer Beware!

             Unfortunately like in any other industry, all consumers need to choose their company products carefully, for their own protection. Here are some things to be aware of:

Don't be mislead by a company overcharging for inferior workmanship, customer service, quality, or warranty!

"You get what you pay for" is a common phrase used by companies who overcharge for their product. Your highest estimate doesn't always mean quality, as well as your lowest estimate doesn't always mean "cheap". We use the highest quality of materials and back up our work with the best warranty in the industry.

 

Never give any money down!

It's simply not necessary on a low ticket item like a solar screen. Many customers are taken advantage of and either never receive the product or have to go through the nightmare of having to re-coop their money.

A company is only as good as the warranty they provide.

Texas Elite Solar Screens offers the best warranty in the screening industry. Any company can offer a "lifetime" warranty. Be sure to ask specific questions of what they cover and any service charges applied. I.E. if the wind blows a screen off, or if one gets damaged from a pet.

 

What brand of solar screen are you purchasing?

There are many different brands that are out there. You never want to purchase a brand made out of fiberglass. It's not a question of if they will fade and deteriorate, it's a question of WHEN the will. We use a PVC coated polyester yarn and stand behind our product with our industry leading warranty.

Know what type of hardware the company will use for installation.

If a company is using plastic clips, they will become brittle and break with in a few years of installation. Other companies try to save time by using hex head screws, which are very difficult to remove if you don't have an exact size hex head drill bit. We use stainless steel phillips head screws and thumb bolts. They are powder coated to prevent rusting and are very easily removed.

 Beware of window and blind companies that sell screens as a side item.

All we do is sell screens. Many general contractors or window companies will sell screens as a supplement to their main line of product (windows or blinds). It is not their main source of income so the quality and service will not be as high, if they even build the screens themselves. Many outsource it to a screen company and simply raise the price.